Customer Success Manager (West Coast Area)
ShipHeroLos Angeles, California, United States
Posted February 10, 2026
Full Time
About the Company
ShipHero is committed to a diverse and inclusive workplace and is an equal opportunity employer.
Job Description
Customer Success Manager for ShipHero's West Coast Area, responsible for providing customer satisfaction through knowledge of ShipHero's application, industry trends, and customer needs, and maximizing customer relationships.
Requirements
- Be the Voice of the Customer (VOC) - Customer Advocacy and Trusted Advisor.
- Experience upselling and expanding book of business with existing customer base.
- Have a proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base.
Benefits
- Company provided equipment
- PTO + holidays
- Mandatory fun time
- Work-life balance
- Health, Dental, Vision, Life, Accident, Short Term Disability and Critical Illness
