Rainmaker: Digital Account Manager

The Digital Account Manager builds strong client relationships and ensures the effective delivery of digital media campaigns. Acting as the main liaison between clients and internal teams, the role drives collaboration to develop paid media strategies aligned with business objectives.

Requirements

• Act as the primary point of contact for all client interactions, building strong, trust-based relationships.
• Understand client goals, challenges, and business priorities to provide tailored solutions.
• Proactively engage with clients to anticipate needs and resolve issues promptly, ensuring a positive experience.
• Manage client budgets and ensure optimal allocation of resources.
• Monitor spend against agreed targets, identify variances early, and implement corrective actions.
• Prepare accurate campaign cost estimates (CEs) and oversee the invoicing process from initiation to completion.
• Generate detailed performance reports highlighting key metrics, trends, and insights.
• Analyse campaign data to identify opportunities for improvement and provide actionable recommendations.
• Present findings clearly and compellingly to enable informed client decision-making.
• Maintain open, transparent, and proactive communication with clients at all times.
• Provide regular updates on campaign progress, address queries promptly, and manage expectations effectively.
• Deliver strategic recommendations and thought leadership to position the company as a trusted advisor.
• Work closely with internal teams such as creative, analytics, and campaign management to ensure seamless execution.
• Coordinate efforts across departments to align deliverables with client objectives and timelines.
• Foster a collaborative environment that encourages knowledge sharing and continuous improvement.

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Diverse and inclusive workplace