BDC Service

We are seeking a highly motivated and customer-focused Automotive BDC Representative to join our dynamic team, responsible for generating sales leads, managing customer inquiries, and providing exceptional customer service.

Requirements

• Respond promptly and professionally to inbound customer inquiries via phone, email, and chat.
• Engage with potential customers, qualify their needs, and provide accurate information about our vehicles, services, and promotions.
• Schedule service appointments for customers to visit the dealership.
• Follow up with leads and customers to maintain contact and build relationships.
• Collaborate with the service team to ensure seamless communication and smooth customer handoffs.
• Meet or exceed monthly targets for lead conversion and appointment setting.
• Stay up-to-date with product knowledge, industry trends, and competitors' offerings.
• Provide exceptional customer service and address any customer concerns or issues.
• Continuously seek opportunities to improve lead generation and conversion strategies.