Product Manager, Agent Development
SierraToronto, Ontario, Canada
Posted March 1, 2026
Full Time
About the Company
Sierra specializes in delivering AI‑powered solutions that transform customer interactions into more personalized, human‑centric experiences. By integrating natural language understanding, sentiment analysis, and real‑time analytics, the company equips businesses to anticipate customer needs and respond with empathy and efficiency. Sierra’s platform is designed for seamless integration across CRM, contact centers, and digital channels, enabling teams to scale high‑quality service without sacrificing the personal touch. Its distinctive focus on human‑first AI—balancing automation with emotional intelligence—sets it apart in the competitive landscape of customer experience technology.
Job Description
Product Manager, Agent Development role at Sierra, building enterprise-grade AI agents, engaging with customers, and shaping product roadmap. 5-7+ years of product development experience, past experience in Product Management, and ability to communicate technical concepts to both non-technical and technically proficient audiences.
Requirements
- 5-7+ years experience in product development of highly technical products
- Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager
- Experience crafting and tailoring a message for potential customers, including executives
- Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments
- Degree in a technical or related field, or equivalent professional experience
- Even better... AI-related experience (experience with product development for AI agents a plus)
- Some coding experience with React, Typescript, and Go
- MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles)
- Past roles that interface with end customers to influence software development
Benefits
- Flexible (Unlimited) Paid Time Off
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension) with Sierra match
- Parental Leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary Benefit Stipend giving people the ability to spend where it matters most
- Free alphorn lessons