Global Help Desk Team Leader
SimilarwebTel-Aviv, Tel-Aviv District, Israel
Posted August 26, 2025
Full Time
About the Company
Similarweb is a digital data platform that provides comprehensive insights across customers, prospects, partners, and competition to help businesses gain a competitive edge. The company offers a wide range of services including Sales Intelligence, Digital Marketing Intelligence, and Benchmarking, serving over 10,000 global customers from its 14 offices worldwide. With a mission to deliver the most accurate digital data, Similarweb is listed on the NYSE as #SMWB and trusted by leading brands like Jimmy Kimmel.
Job Description
Similarweb is seeking a highly motivated Global Help Desk Team Leader to oversee all internal IT support operations in a fast-paced, cloud-native software environment. This role focuses on leading a distributed team of IT Support Engineers across various regions and ensuring smooth IT system and user support. The role requires strong leadership, technical expertise, and operational excellence.
Requirements
- 5+ years of experience in IT Operations or Support
- 2+ years of experience in leadership or management
- Strong understanding of onboarding/offboarding lifecycle management and device provisioning
- Excellent communication and interpersonal skills
- Familiarity with cloud-first, SaaS-heavy environments
- Experience with automation tools like Okta Workflows
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