Senior Customer Success Manager
SimpplrGurgaon, Haryana, India
Posted December 15, 2025
Full Time
About the Company
Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience.
Job Description
As a Senior Customer Success Manager, you will play a pivotal role in ensuring our customers' success and satisfaction by developing and maintaining strong relationships with SMB and Commercial clients, understanding their needs, and providing strategic guidance to help them achieve their goals.
Requirements
- Client Relationship Management
- Strategic Account Management
- Account Health Assessment and Risk Mitigation
- Customer Advocacy
- Performance Monitoring and Reporting
- Team Leadership and Mentoring
Benefits
- Competitive salary and performance-based incentives
- Comprehensive health benefits package
- Flexible work arrangements, including remote options
- Opportunities for professional development and career growth
- Dynamic and collaborative work environment with a focus on innovation and creativity