Service Delivery Manager
Singtel GroupSingapore, Singapore
Posted January 6, 2026
Full Time
About the Company
Singtel Group is Asia's leading communications technology provider, offering a comprehensive range of services including mobile, broadband, TV, cloud computing, cybersecurity, and enterprise solutions. With a presence in 21 countries and over 740 million mobile customers, Singtel leverages next-generation technologies to deliver innovative customer experiences and empower businesses for sustainable growth.
Job Description
The Service Delivery Manager will oversee service delivery, vendor performance, and relationship management, ensuring customer satisfaction and resolving escalations. They will work closely with function leads, line directors, and partners to manage risks, issues, and opportunities for improvement.
Requirements
- Bachelor Degree or equivalent in Engineering/Business/IT
- Minimum 7+ years of relevant working experience
- At least 2-3 years’ experience (inclusive) in IT outsourcing, Service Delivery Management, Managed Services and Telco environment
- Six Sigma Green Belt
- ITIL Foundation
- VDI knowledge
Benefits
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment
