Svc Delivery Mgr, Svc(IMS) Ldrship

The Service Delivery Manager is responsible for managing day-to-day support of medium-scale maintenance projects meeting customer requirements and Service Level Agreements. The role involves health checks, application monitoring, incident investigation, and resolution, as well as team management and leadership.

Requirements

• At least 5 years of relevant experience in IT Infrastructure Support
• IT Infrastructure Support knowledge, including servers, storage, networking, and cloud environments.
• Incident, Problem, and Change Management processes aligned to ITIL best practices.
• Familiarity with Network devices, Server administration, Cloud platforms, Monitoring tools, Security and compliance fundamentals, Ability to interpret system logs, and Proficiency in service management tools.

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment