Technical Support Engineer

The Technical Support Engineer will be responsible for providing advanced technical assistance, troubleshooting complex issues, and delivering comprehensive support for hardware, software, and network-related problems.

Requirements

• Diagnose, troubleshoot, and resolve hardware, software, networking, and system-related issues reported by end-users.
• Install, configure, and maintain operating systems, applications, and IT assets to ensure seamless functionality.
• Provide remote and on-site support for technical incidents, ensuring timely resolution and minimal service interruption.
• Monitor IT systems and perform preventive maintenance to identify issues before they impact operations.
• Log, track, and document support activities, technical solutions, and issue resolutions in ticketing systems.
• Collaborate with cross-functional teams to manage escalations and ensure complex issues are resolved within SLA timelines.
• Conduct user training sessions, provide technical guidance, and enhance user awareness on system best practices and security norms.
• Support network connectivity, email configurations, antivirus management, and security updates.
• Assist in deploying software upgrades, patches, and configurations to maintain system stability.
• Maintain knowledge of emerging technologies, tools, and troubleshooting techniques to enhance support delivery.

Benefits

• Competitive salary
• Medical benefits
• Other benefits