Customer Success Manager
SitetrackerNew Jersey, United States • Austin, Texas, United States
Posted February 17, 2026
Full Time
About the Company
Sitetracker is a global SaaS platform that streamlines the entire asset lifecycle for critical infrastructure, enabling owners, operators, contractors, and stakeholders to plan, build, operate, and maintain projects with unprecedented transparency and efficiency. The company focuses on digital infrastructure, renewables, EV charging, utilities, real estate, and telecom, offering integrated services such as project management, asset management, operations & maintenance, field service, analytics, and vendor management. By combining advanced analytics, AI, and a unified data framework, Sitetracker delivers operational excellence, safe and efficient teams, and scalable solutions that keep complex projects healthy and compliant. Trusted by leaders like Vodafone, Ericsson, and Iberdrola, Sitetracker’s culture emphasizes innovation, sustainability, and collaboration to drive a more connected and resilient future.
Job Description
Customer Success Manager will play a key role in joining a high-functioning Customer Success team at Sitetracker, directly impacting customer retention and growth by demonstrating tangible value and ROI. The role will own and drive strategic change across a diverse client portfolio, shaping the future success of customers in the US region while experiencing constant growth challenges and opportunities.
Requirements
- Manage a diverse portfolio of Regional accounts (20-30), applying high-touch engagement models and demonstrating adaptable ways of working.
- Create and execute impactful account and success plans, demonstrating a commitment to customer-focused initiatives.
- Drive the renewal of six-figure (mandatory) and ideally seven-figure contracts, showcasing expertise in contract lifecycle management.
- Proactively map out your territory, anticipating issues and blockers independently to ensure smooth customer journeys.
- Pursue early and multi-year renewals autonomously, demonstrating a strong grasp of long-term account strategy.
Benefits
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Paid Time Off
