Front Office Service Manager
SkanskaEngland, United Kingdom
Posted March 28, 2026
Full Time
About the Company
Skanska is a leading global developer and construction company, delivering a full spectrum of services from commercial and residential projects to large-scale infrastructure and public‑private partnerships. With over 138 years of experience and a workforce of more than 26,300 professionals, the firm operates across the Nordics, Europe, and the United States, generating 2024 revenue of SEK 177 billion. Skanska distinguishes itself through a strong commitment to sustainability and innovation, creating healthy, green buildings and smart homes that support long‑term well‑being. The company’s enduring values—innovation, quality, and social responsibility—guide every project, fostering collaborative partnerships and resilient, future‑proof solutions for clients and communities alike.
Job Description
Skanska is seeking a Front Office Service Manager to lead end-to-end delivery of front office IT services, ensuring business value, service quality, and operational efficiency. The ideal candidate will have experience in managing IT services in multi-vendor environments and a strong understanding of ITIL and SIAM principles.
Requirements
- Proven track record owning and delivering end-user workplace services
- Ability to manage IT services in multi-vendor, managed service, and outsourced environments
- Mastery of ITIL and SIAM with strong incident, problem, and change management capability
- Deep knowledge of IT asset management best practices across hardware and software lifecycles
- Strong stakeholder management; excellent communication, presentation, and high-quality documentation/reporting
- Competence in budget management, vendor management, and driving process and service improvements
Benefits
- Equal opportunities
- Flexible working
- Reasonable adjustments
