Technical Administrator (ATO)

We're seeking a Technical Administrator to provide technical, administrative and project support for fixed & mobile telecommunications for the PFI contract team and end users.

Requirements

• Provide agreed and contractual telecoms services to Northwood HQ end users
• Provide monthly bill summaries relating to ordered or ceased numbers and telecom services
• Proactively engage & act as the focal point for customer enquiries on all aspects of the services provided
• Provide a primary point of contact for the on-site activities of all contracted Public Telecommunication Operators (PTOs)
• Provide a management and control service for Authority mobile telephones and telecom services
• Collaborate with the end user for telecoms upgrades and complete/submit service orders via the DFTS catalogue / ISS service request catalogue
• Support the delivery of major telecoms change initiatives across the end-user estate

Benefits

• 24/7 digital GP service for you and your family
• Financial wellbeing and employee assistance
• Professional development
• Enhanced family benefits (including maternity, paternity, dependants and parental bereavement leave)
• Flexible working
• Reasonable adjustments