Director - Client Success (Retail)
SkillNet Solutions, Inc.Posted November 9, 2025
Full Time
About the Company
SkillNet Solutions, Inc. is a leader in modern commerce, delivering consulting, AI solutions, and technology services to enterprises undergoing digital transformation.
Job Description
Director of Client Success (Retail) seeks to oversee enterprise retail accounts across Europe, driving measurable value for existing clients by aligning digital transformation programs, IT strategy, and enterprise systems with client business goals.
Requirements
- 10+ years of experience in Client Success, Strategic Account Management, or Business Transformation, preferably in retail or consumer goods
- Deep knowledge of retail technologies—eCommerce, POS, OMS, ERP, CRM, payment processing, and inventory systems
- Proven success leading large-scale program delivery and IT strategy execution
- Strong commercial acumen with experience in budgeting, forecasting, and executive communication
- Experience working with cloud and hybrid-cloud environments