Your mission
Your working environment:
- First point of contact for our customers in application support
- Support, advice and care for our customers by phone, email or in person
- Development and presentation of solution proposals
- In coordination with the customer, discussion and creation of new processes and requirements
- Bringing about clarifications, if necessary in cooperation with the Second LevelSupport, the colleagues from IT or Development
- Testing of internally developed programs including feedback to development
- If necessary, preparation of the associated documentation
- Support in conducting training courses with colleagues or customers
- Active participation in the implementation of our software
Your profile
Get involved with your individual experiences:
- Experience in dealing with customers and enjoyment of customer-oriented teamwork
- Understanding of processes and interrelationships of applications
- Ability and motivation to become familiar with new topics and applications
- Communication skills and service awareness
- Good knowledge of German and English (written and spoken)
- Quick comprehension
- Independent and structured way of working
Why us?
8 good reasons for SLA:
- Exciting, project-oriented tasks in dynamic teams
- An innovative environment with room for own ideas and personal development
- A trusting, helpful and open corporate culture
- Short communication channels
- Individual further training offers
- Flexible working hours
- Home office
- Hansefit, full coffee and water, fresh fruit every day and much more