Customer Experience Specialist (Middle Shift)
SmartcatColumbia, South Carolina, United States • Costa Rica • El Salvador
Posted September 15, 2025
Full Time
About the Company
Smartcat is an AI-powered platform for global enterprise content management. It offers automated translation, localization, and content creation services across various formats and languages, backed by a multilingual knowledge base and human feedback loops. The company's AI Agents ensure consistency and efficiency, while connecting users to a large pool of linguists for complex tasks. Smartcat serves over 1,000 companies, including Fortune 500s, and is recognized as a top AI in training.
Job Description
Smartcat is a fast-growing AI platform enabling enterprise teams to enhance productivity through hybrid workforces of humans and AI agents. They provide multilingual content solutions and are seeking a Customer Experience Specialist to deliver empathetic and effective support to users. The role involves resolving customer requests, troubleshooting issues, and escalating complex requests to other teams.
Requirements
- Must have or practice consistently the values of customer obsession, empathy, ownership, and openness
- Excellent written and spoken English communication skills
- Knowledge of and experience with Python scripting, APIs, HTTP request methods, XML, JSON, different types of file structures, Xpath and Regex expressions
- Experience working with Zendesk and Slack
- Experience with localization and translation is a plus
- Must have experience working in a SaaS environment in a support role
- Experience with troubleshooting and problem-solving skills
- Readiness to work in a highly intense startup environment
Benefits
- Fully remote team
- Opportunity to build a scalable, high-impact company
- Inclusive environment
