Account Coordinator
SMT PackagingWisconsin, United States
Posted February 12, 2024
Full Time
About the Company
SMT Packaging specializes in end-to-end contract packaging solutions, offering comprehensive manufacturing, warehousing, and fulfillment services. The company focuses on delivering customized packaging strategies that enhance product shelf life, protect integrity, and streamline supply chain operations. By leveraging state-of-the-art equipment and a flexible, scalable infrastructure, SMT Packaging ensures rapid turnaround and high-quality standards for a diverse range of industries. Its commitment to operational excellence and customer-centric innovation sets it apart as a trusted partner for businesses seeking reliable and efficient packaging solutions.
Job Description
We are seeking an Account Coordinator to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.
Requirements
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 401(k) matching
- Competitive salary
