Customer Care Specialist with German
SnuggsCapital City of Prague, Prague, Czechia • London, England, United Kingdom • Berlin, Germany • Munich, Bavaria, Germany • Amsterdam, North Holland, Netherlands • London, England, United Kingdom
Posted March 11, 2025
Full Time
About the Company
snugs is an investor-backed European leader in period underwear, regular underwear, and bras with a commitment to sustainability.
Job Description
snugs, an investor-backed European leader in period underwear, is seeking a Customer Care Specialist with German fluency to join their team. The role focuses on providing excellent customer support, managing orders, assisting with returns, and contributing to brand identity through feedback collection. They emphasize sustainability, naturalness, and kindness to customers and the planet.
Requirements
- Native German speaker (or highly proficient)
- English communication skills
- Experience with customer-facing positions
- Strong organizational skills
- Empathy and willingness to help others
- Resonance with brand values
- Experience with Asana, Slack and Google tools (Sheets, Docs, etc.) is a plus
Benefits
- Significant discount on products
- Fun company culture
- Personal development opportunities
- Freshly prepared refreshments
- Team-building activities
- Recreational budget
- Educational opportunities
