Client Success Director
Soar With UsLondon, England, United Kingdom
Posted November 3, 2025
Full Time
About the Company
We are a group of fast-growing performance, creative, and e-commerce companies partnering with some of the UK’s most ambitious brands.
Job Description
We are seeking a Client Success Director to lead our commercially driven client success function, impact retention, account growth, and overall client satisfaction. The role involves building and leading a team, scaling existing revenue, and implementing a client tiering strategy.
Requirements
- Senior leader with a proven track record in client success, revenue growth, or account expansion roles
- Commercially minded with the ability to align client needs with agency profitability
- Excellent communication skills to influence clients and internal leadership
- Strategic but hands-on, willing to roll up your sleeves to solve problems
- 6+ years' experience in client success, revenue expansion, or related leadership roles (agency or SaaS/e-commerce environment preferred)
Benefits
- 26 days annual leave
- Private Health Insurance
- Life Insurance & Smart Health Services
- Cash Plan
- Company Pension
- Professional Development Fund
- End of Year Bonus Scheme
- Kudos Recognition Platform
- Hybrid & Remote Working options
- Work Abroad Scheme
- Regular Company Events & Team Socials
