Service Manager SAP Senior

The Service Manager SAP Senior is responsible for ensuring compliance with service agreements, leading client presentations, and managing budgets and profitability. They will also contribute to the definition and improvement of service conditions, enhance service delivery quality, and identify new business opportunities.

Requirements

• 4 years of experience in service management
• Experience handling help desk services
• Knowledge of agile methodologies and management
• Proficiency in SAP
• ITIL knowledge and experience is a plus
• Experience designing service level agreements (SLAs)
• Experience leading client presentations
• Experience managing budgets and calculating profitability
• Commercial skills, especially in identifying and following up on new opportunities within existing clients