Front Office Agent at Soho House Berlin, responsible for greeting customers, managing reservations, and providing information about the hotel and its amenities.
Requirements
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform guests about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Upsell additional facilities and services, when appropriate
- Welcome members by name and provide hospitality to guests at Membership Reception
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees
- Maintain updated records of bookings and payments
Benefits
- 2 paid 'Volunteer Days' per calendar year
- Soho Friends Membership
- Monthly movie screenings in the in-house cinema
- Monthly workout opportunities
- Weekly Yoga/Pilates classes
- 50% discount on our Cowshed products
- Discounts with external providers (corporate benefits)
