Client Success Associate

Join our growing US Destinations team as a Client Success Associate for our Co-Op programs. You'll play a critical role in the growth of our Co-Op segment, managing travel advertising campaigns and developing partner and agency relationships with key DMO clients.

Requirements

• Bachelor's degree from an accredited college or university
• 1-3 years account management/client/customer success experience
• A proven track record of building and maintaining successful client relationships
• Meticulous attention to detail and organizational skills
• Enthusiasm for the challenge of balancing operational tasks with high-level relationship management
• Strong analytical abilities and experience in data-driven decision making
• Excellent communication skills, both written and verbal
• Strong self-management skills; Employs a sense of urgency as needed
• Proven success in collaborating with internal and external teams
• Digital marketing experience (i.e. Display, Native, CTV, Meta and/or SEM) is highly preferred

Benefits

• Competitive compensation packages
• Stock options offered to every employee
• Bonusly program to reward and recognize team wins and performance
• Up to 40 hours of paid time per year to volunteer and give back to the community
• Flexi-Friday benefit
• Hybrid or remote work options for most roles
• Time-zone friendly work hours with async collaboration
• PTO allowance to recharge
• Comprehensive healthcare options
• Paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents)
• Retirement contributions and investment options (for applicable locations)
• Travel benefits (hotel stay benefit & IATA membership)
• Mental health, wellness & financial health resources
• Learning & development stipend
• Mentorship program
• Career development programs
• Leadership training
• Home office tech set up (laptop, monitor, keyboard, mouse)
• Monthly internet and phone allowance
• Modern tools to communicate and collaborate (Slack, Google Suite)