Technical Support Engineer

This position is for a Solution Support Engineer based out of our Bangalore location. You will support Solace clients to ensure they have a good experience and solve technical issues that might arise.

Requirements

• Deliver a superior customer experience
• Improving our infrastructure tooling, observability, and automation
• Contribute to the evolution of Solace Agent Mesh
• Resolving incidents
• Handling service requests and provisioning by the customers
• Support partners and regional teams as part of a global team
• Participate in on-call rotation and provide 12x7 off-hours support
• Contribute to making the production environment more efficient
• Actively involved in development for scalable deployment

Benefits

• Work with brilliance
• Balance matters
• Hybrid-first
• Values-driven
• Growth mindset
• Customer love
• Keep it fun
• Creative culture