IT Specialist

We are seeking a capable and motivated IT Specialist with hands-on experience supporting users in a managed IT environment. This role is intended for someone who has moved beyond entry-level support and is comfortable owning tickets, working across multiple systems, and supporting end users with minimal supervision.

Requirements

• Provide day-to-day operational IT support for the organization.
• Own and manage support requests from intake through resolution using the Zendesk ticketing system.
• Maintain accurate and detailed documentation, records, and support notes in accordance with IT standards.
• Ensure the confidentiality, integrity, and security of company information and systems.
• Troubleshoot and resolve hardware and software issues on laptops, desktops, and peripherals, both remotely and on-site.
• Support and troubleshoot iOS and Android devices while ensuring compliance with mobile device management (MDM) policies.
• Assist with onboarding and offboarding activities, including device setup and access changes.
• Collaborate with IT team members on projects such as system upgrades, hardware refreshes, and technology rollouts.
• Participate in a rotating on-call schedule to provide after-hours or emergency support as needed.

Benefits

• Generous 401K matching structure
• Employee wellness programs
• Top-notch health benefits