The Business Analyst works to improve overall sales operations efficiency and effectiveness in efforts to grow the organization, applying strong analytical/problem solving skills to work with stakeholders to find what is really needed to improve work flow, data sharing, and reporting.
Requirements
- Uses professional concepts in accordance with company objectives to solve complex problems in creative and effective ways.
- Demonstrates expertise in functional area business processes and understands assigned and cross functional areas.
- Independently initiates, identifies and coordinates the analysis of complex client needs in project areas such as: new/existing business operating models, innovative approaches to solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Identifies opportunities for increasing business efficiency through improved manual and automated process systems.
- Coordinates the development of comprehensive business cases with cost, service, and benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions.
- Acts as project lead in the coordination of solution development and the implementation of the final product/service.
- Acts as a liaison between business clients and technical staff and/or with development staff throughout the development life cycle
- Supporting resolution of issues escalated; managing incidents, tracking ticket status and partnering with teams to resolve
- Modifying workflow changes, functionality and adding users to Workday platforms while providing support to end-users to the Workday platform and its integration points with other software modules
- Maintain integration related requirements and technical documentation
