Automotive Service Operations Coordinator

Join Sony Honda Mobility of America Inc. as an Automotive Service Operations Coordinator to support the end-to-end service experience for AFEELA owners in Torrance, CA. This role blends front-line customer service with backend automotive service operations, making it ideal for professionals with experience in dealer service departments, OEM service operations, or direct-to-consumer EV brands.

Requirements

• Serve as a primary point of contact for customer service and vehicle service related inquiries.
• Coordinate customer service requests across maintenance, warranty, and body and paint repair programs.
• Schedule service appointments and coordinate logistics with authorized service partners and vendors.
• Track open service cases, manage follow-up activity, and drive timely resolution.
• Maintain accurate service records including customer communications, repair details, and outcomes.
• Review service invoices, verify charges, and resolve discrepancies across multiple accounts.
• Collaborate closely with Service Operations, Delivery, Quality, and Parts teams to ensure seamless customer handoffs.
• Identify service trends and recurring issues and escalate insights to leadership for continuous improvement.
• Support operational readiness for new service programs as SHMA expands.

Benefits

• Comprehensive medical, dental, and vision benefits
• Flexible Working Policy
• Paid parental leave
• 401k Program
• 'Take What You Need' time off policy, with a minimum of 15 days off per year, and holiday breaks
• Yearly bonuses (subject to eligibility)
• Company phone (subject to eligibility)
• Company swag
• A brand new laptop and monitor
• Special discounts on Sony products
• Learning and Development quarterly stipend