A Brewista is responsible for creating a revolutionary coffee experience by making delicious drinks, taking orders, and building connections with customers. They must be able to work with a flexible schedule, follow company procedures, and maintain a safe and healthy work environment.
Requirements
- Can converse with customers to confirm their drink orders, and correctly key in orders to our point of sale system
- Can collect payments for orders and correctly count back any change to the customer
- Can prepare all drinks and premixes
- Should always move with urgency, on the customer’s time
- Stays productive and proactive throughout the entire shift, even when business is slow
- Makes personal connections with customers every day through genuine interactions, warm smiles, and open and positive body language
- Knows our menu and drink offerings inside and out; notices if a customer may not be ordering what they truly want and will be able to help the customer identify and correctly order their desired drink, offering suggestions and recommendations when appropriate
- Brings their best self to work every day. Dresses appropriately for their assigned position
- Is familiar with our shift change duties, checklists, and weekly chores so that they can stay on task and execute any of them when needed
- Always clocked in and ready to work at their assigned position when their shift time begins
- Treats teammates and customers with respect and kindness
- Maintains a safe and healthy work environment by following organization standards and sanitation regulations
- Can create and maintain genuine, uplifting interactions with strangers for up to five minutes at a time
- Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products
- Can work outside for prolonged periods, regardless of weather conditions
- Can lift up to 50 lbs, with or without reasonable accommodation
- Can stand comfortably for hours at a time
- Can climb a ladder and use a stepladder
- Can stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand
- Can safely walk in between and around cars in the drive-thru line
- Can safely use a utility knife
Benefits