This position is for a Southern Company Technology Organization (TO) End User Analyst (EUA), II. The EUA II will partner with Southern Company Services (SCS) and related operating companies to provide technology consulting for its business partners (BP) delivering automated or enhanced technological solutions based on the business partner's personal use of technology.
Requirements
- Seven years' experience in desktop support, information technology, equivalent military and/or work is preferred.
- Industry certifications, a degree in computer science, information technology, engineering, or a related technical field is preferred and may be given priority.
- Proficient technical knowledge of office computing environments including PC hardware, Microsoft Windows, Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint, Teams, SharePoint) and infrastructure as well as their interaction and relevance in solving business problems.
- Proficiency in Power BI preferred.
- Demonstrated ability to build strong relationships with BPs, vendors and other TO departments.
- Developed effective working relationships with all levels of employees.
- Customer service focused with the ability to deliver on commitments and deadlines.
- Excellent oral and written communication skills.
- Proficient knowledge and understanding of existing and emerging information technologies
- Knowledge and ability to coordinate work across all functions in a TO.
- Ability to learn the business of the BPs and their local technical environment.
- Ability to manage small, local projects using proven concepts to apply technology to business problems.
- Excellent troubleshooting and problem-solving skills.
- Excellent analytical skills.
- Experience supporting Microsoft Teams rooms or other video conferencing technology is desired.
- Experience leveraging AI for data analytics to improve and drive business results is desired.
- Experience using NexThink or similar tools for advance device monitoring, automation, and analysis of devices in the computing environment is desired.
- Previous experience or a working knowledge of the electric utility industry and Southern Company is a plus.
Benefits
- Competitive base salary
- Annual incentive awards for eligible employees
- Health, welfare and retirement benefits
- Total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits
