Sales Support Construction Supply

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability. As Sales Support, you'll be part of our Centralized Customer Operations Team, providing top-level support to key customer accounts.

Requirements

• Manage key customer accounts and support sales associates to ensure accurate order placement and timely follow-up.
• Oversee the full order-to-fulfillment cycle, including freight and logistics, while resolving exceptions such as credit holds or inventory constraints.
• Communicate with customers via phone and email—with future opportunities to support text and web-chat communication.
• Handle customer service activities such as returns, invoicing, billing, backorders, and claims.
• Support digital onboarding of customers onto our B2B platform.
• Execute outbound calls for promotions or special projects.
• Develop strong knowledge of SouthernCarlson’s product offerings to recommend solutions.
• Identify opportunities to streamline processes and improve customer experience.

Benefits

• Health, Dental, Vision
• 401(k) with Company Match
• Paid Time Off
• Paid Sick time off