Customer Service & Sales Representative

Spartan Investment Group is seeking a Customer Service & Sales Representative to drive sales, occupancy, and revenue growth across their self-storage portfolio. The role focuses on delivering exceptional customer service, converting leads into rentals, and ensuring seamless virtual operations using StoreEase's Virtual Management Operating System (VMOS) and CRM technology. The position requires a proactive approach, strong communication skills, and a commitment to customer satisfaction.

Requirements

• Outcomes: Convert inbound leads into rentals, achieve 90%+ occupancy, and maintain a 4.5+ star Google Review rating.
• Revenue Optimization: Maintain 80%+ Enrollment in Protection Plans and Auto-Pay through effective sales pitches and follow-up.
• Customer Experience: Deliver a professional, solution-oriented experience, resolving 95%+ of inquiries.
• Lead Follow-Up: Conduct timely follow-ups to unclosed leads.
• CRM Accuracy & Reporting: Maintain complete and accurate records for all customer interactions.
• Operational Excellence: Use StoreEase technology to monitor facilities and oversee security.
• Competencies: Customer Focus, Sales-Oriented Mindset, Problem-Solving, Technical Proficiency, Organizational Effectiveness, Active Listening

Benefits

• Competitive Full Time Hourly Rate
• Monthly bonus opportunities
• Comprehensive benefits including 401k with company matching
• Company paid health, vision, dental, short-term disability, and life insurance
• Paid time off