Phoenix Area General Retail Application

Specialized is seeking people with a passion for cycling and experience in bicycle mechanics, retail sales, and rider facing customer service to join their team in Phoenix. They are looking for a teammate to provide quality in their products and to their riders at every interaction.

Requirements

• Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
• Serve as a key point of contact for customer service teams to resolve issues, returns, and escalations
• Maintain a high standard of customer support aligned with our brand values and rider-first mindset
• Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
• Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
• Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way

Benefits

• Competitive health care (Medical PPO or HDHP)
• Dental
• Vision
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Employee Assistance Program
• Commuter Benefits