The Desktop Services Administrator will ensure the proper operation of computer systems and software while providing technical support to end users globally. This role is responsible for configuring, deploying, maintaining, and troubleshooting mobile devices, PCs, laptops, and related peripherals quickly and effectively.
Requirements
- Manage the software and hardware inventory, ensuring all equipment is correctly maintained and tracked.
- Provide training to end users on the use of all desktop-related hardware and software.
- Ensure all desktop systems comply with the company's security policies and procedures.
- Collaborate closely with Infrastructure and Applications teams to maintain healthy systems.
- Administer, maintain, and provide support for all desktop-related hardware and software, including workstations and printers.
- Troubleshoot and resolve any hardware or software-related issues reported by end users in a timely and efficient manner.
- Assist with IT infrastructure server setup and maintenance as requested by infrastructure team members.
- Support and troubleshoot end users remotely and in person.
- Manage and maintain desktop security, including virus protection and software patching.
- Manage user accounts and access rights, including file server access and onboarding/offboarding, with knowledge of Exchange and Azure AD.
- Oversee Thycotic Secret Server, including granting and revoking access through the admin console.
- Monitor the ticket queue to ensure service tickets are resolved and closed in a timely manner, following up with end users to confirm resolution.
- Support Microsoft Teams phone and the office badge system.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
