Customer Support Specialist (UK)
SpellbookUnited Kingdom
Posted September 19, 2025
Full Time
About the Company
Spellbook is an AI-powered transactional lawyer assistant, utilized by over 3,000 legal teams to review a million contracts annually. Its core service leverages advanced AI to streamline contract analysis, reducing time and improving accuracy for law firms. Spellbook's distinctive value proposition lies in its ability to automate routine tasks, allowing lawyers to focus on more complex cases while ensuring compliance and efficiency.
Job Description
Spellbook is seeking a Customer Support Specialist to provide excellent support to customers, resolving issues promptly and ensuring a smooth experience. The role requires strong communication, problem-solving skills, and technical expertise, with a focus on AI and legal tech. This is a remote position ideal for someone passionate about technology and customer service.
Requirements
- 2+ years of experience in a technical support or customer support role.
- Proficiency with support tools such as Intercom and Slack.
- Exceptional written and verbal communication skills.
- Strong problem-solving skills with meticulous attention to detail.
- Ability to stay calm, patient, and empathetic when assisting customers.
- Experience with real-time customer interactions.
Benefits
- Company-paid group benefits
- Generous time off
- Paid meals
- Wellness allowance
- Stock option grants
