Consumer Retention Specialist

Spherion has a DIRECT HIRE opportunity for a Consumer Retention Specialist within the telecommunication industry. The Consumer Retention Specialist is a cross-trained, multi-skilled agent responsible for handling first level escalated Retention, Sales and Customer Care calls for customers. The primary responsibility is to protect existing revenue by retaining customers that are calling to disconnect their service due to service failures, competitive offers and billing issues.

Requirements

• 1+ year(s) experience in a sales role
• 2+ years experience using a PC with various software packages
• Must follow the attendance guidelines to meet our customers' needs

Benefits

• Paid Time Off
• 401k Matching
• Health Insurance