Business Analyst - ServiceNow

Spinnaker Support is seeking a Business Analyst - ServiceNow to bridge business needs with technical solutions on the ServiceNow platform. This role involves gathering and analyzing requirements, designing workflows, and ensuring successful implementation of ServiceNow applications to optimize IT and enterprise processes.

Requirements

• Gather and analyze requirements
• Design workflows and standard operating procedures
• Conduct gap analysis and recommend ServiceNow-based solutions
• Participate in testing phases
• Maintain comprehensive documentation
• Develop training materials and deliver sessions
• Create dashboards and reports using ServiceNow Performance Analytics

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Flexible work arrangements