Client Account Specialist – Environmental Lab Services

Drive Exceptional Client Delivery Across Laboratory and Field Operations as a Client Account Specialist – Environmental Lab Services.

Requirements

• Serve as the primary point of contact for assigned clients, ensuring timely and professional communication;
• Manage client setup in LIMS, CRM, and related systems;
• Coordinate sample workflows and deliverables across field teams, laboratory teams, and internal groups;
• Review work orders for accuracy and ensure proper project setup and documentation;
• Conduct final review and release of reports, invoices, EDDs, and other deliverables;
• Deliver accurate, complete client outputs—including supplies, pickups, reports, and data—within required turnaround times (TAT);
• Notify clients of results exceeding regulatory limits within one (1) hour of LIMS review;
• Ensure alignment with client-specific regulatory programs, analytical methods, and reporting requirements;
• Maintain working knowledge of laboratory methods, accreditation requirements, QA/QC standards, and subcontractor capabilities;
• Support onboarding, planning meetings, site visits, and laboratory tours;
• Communicate project needs, issues, and updates between clients and internal teams;
• Assist with shared Client Services activities and provide coverage during peak workloads or absences;
• Contribute to process improvement initiatives and internal project teams;
• Perform other duties as assigned.

Benefits

• Competitive salary with performance-based advancement opportunities;
• Medical, dental, and vision insurance;
• Paid parental leave for both parents;
• Employee Assistance Program (EAP);
• 401(k) with company match;
• Paid time off + paid holidays;
• Monthly cell phone reimbursement.