Specialist, Technical Success Management
SportradarTaipei, Taiwan
Posted December 22, 2025
Full Time
About the Company
Sportradar Group AG, founded in 2001, is a global leader in sports technology that delivers immersive data and betting solutions to fans, media, and sports operators. The company offers a comprehensive suite of services— including live data and odds, virtual sports, media solutions, digital platforms, and integrity services—to sports federations, broadcasters, and betting operators worldwide. With partnerships spanning the ATP, NBA, NHL, MLB, NASCAR, UEFA, FIFA, and Bundesliga, Sportradar covers more than a million events annually, positioning it at the forefront of real-time sports analytics. Its distinctive combination of deep industry relationships, cutting-edge technology, and a strong commitment to safeguarding sports integrity sets it apart as a trusted partner for growth and innovation in the sports ecosystem.
Job Description
We’re the world’s leading sports technology company, looking for a Specialist, Technical Success Management to ensure customer satisfaction by providing expert technical support and troubleshooting issues.
Requirements
- 2+ years of experience in technical support, customer success, or related roles.
- Proficiency in troubleshooting software, cloud technologies, APIs, and networking.
- Experience with support tools (Freshdesk, Salesforce, Jira) and ticketing systems.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced, customer-driven environment.
Benefits
- A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding.
- Ability to shape your own workday and career via a clearly defined professional and personal development plan.
- Opportunity to develop yourself within an inspiring and fast-growing company with our Career framework possibilities.
- Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
- Global Employee Assistance Programme.
- Calm and Reulay app (managing stress, maintaining focus, improving sleep, building resilience).
- Online training videos.
- Flexible working hours.