Team Lead, End User Support

We're a leading sports technology company seeking a Team Lead for our End User Support team. The role involves leading, developing, and scaling a high-performing support organization that delivers consistent, high-quality service to end users across multiple regions. The team leader will manage a distributed team of support engineers, ensuring operational excellence, performance management, and continuous improvement across all support functions.

Requirements

• 5+ years of experience in customer support functions within the IT industry
• Strong leadership and people-management skills with experience leading support teams
• Proven experience managing performance, service delivery, and operational processes
• Strong communication and stakeholder management skills
• Experience working in enterprise IT environments
• Proficiency with modern workplace platforms and enterprise tools
• Familiarity with ITIL processes and structured IT service management
• Experience working with cloud infrastructure and enterprise systems
• Strong organizational and documentation skills
• Proactive, service-oriented mindset with a focus on continuous improvement

Benefits

• Competitive salary
• Generous retirement pension
• Insurance plan
• Öffi-Ticket (Jahreskarte) reimbursement
• Hybrid work model