Customer Care Agent (Call Center)
SpotawheelAttica, Greece • New Jersey, United States
Posted October 29, 2024
Full Time
About the Company
Spotawheel is the simplest, stress-free way to find a great used car, delivered directly at your doorstep. We are one of Europe’s most technologically advanced and fastest-growing used car platforms. We redesigned the whole buy-sell process from scratch, ensuring value, transparency and customer satisfaction at the highest levels throughout. Spotawheel at a glance: - Online transparent showroom - Thoroughly inspected vehicles - One-stop shop solutions - @doorstep experience - Countrywide delivery - 7 days money-back guarantee - 5 years limited warranty OUR MISSION Street by street, driveway by driveway, we’re on a never-ending quest to find and provide our customers with the best available cars in the market, in the simplest, most transparent and innovative way possible. OUR PEOPLE Our people at Spotawheel is our driving force, trusting them to meet and exceed our customers’ expectations. We are driving a culture of excellence, recognition and ethics that is above all fun to be a part of. These are the ideals that we strive for with our customers, as well as our people. Creating an environment where our associates can be excited, challenged, empowered and valued is of the utmost importance to us. Want to join a truly groundbreaking company? At Spotawheel, we are all expected to make a difference, and we all have equal opportunities to do so.
Job Description
Spotawheel is seeking a Customer Care Agent (Call Center) to lead the Customer Care team in New Jersey. They are a rapidly growing company focused on transparency and trust in the car buying and leasing process. The role involves handling customer requests, providing excellent support, and maintaining efficient systems.
Requirements
- Excellent knowledge of Microsoft Office and G-Suite (e.g., Google Sheets, etc.)
- Good English knowledge
- Knowledge of ERP systems will be considered
- Experience in a telephone center or/and in a vehicle dealership (e.g., leasing company) will be considered
- Developed communication skills
- Professional consistency
- Customer-centric mindset
Benefits
- Competitive salaries
- Private health insurance
- Pension plan
- Shareholders plan
- Full training and support
- Professional development opportunities
