Technical Support Specialist

We're seeking a Technical Support Specialist to join our Revenue Operations team. The ideal candidate will be responsible for partnering with internal and external teams to support 3rd party integrations onto the SpotHero platform and fulfillment activities for Operators. Key responsibilities include troubleshooting network and hardware issues, diagnosing ongoing trends, and developing and revising support playbooks and knowledge base.

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field or equivalent hands-on experience in technical support
• 3+ years experience in a technical support role working with Network related products
• Ability to maintain a high level of productivity while managing multiple competing priorities
• Proven understanding of web technologies such as Chrome, Safari, Firefox, etc.
• Good understanding of API technologies and troubleshooting (Postman preferred)
• Intermediate SQL knowledge (DataGrip preferred)
• Experience with logging and monitoring tools such as Sumo Logic
• Experience with GSuite, Salesforce, Jira and Confluence

Benefits

• Generous portion of Medical Premiums
• 50% of Dental and Vision Premiums
• Company-sponsored Life Insurance
• 401(k) with match and immediate vesting
• Comprehensive leave policies
• Flexible PTO policy and outstanding work/life balance
• Grubhub weekly lunch stipend for in office days
• Udemy and Personal Learning Budget
• Annual parking stipend
• Employee programs to grow and support our people
• Stock options