Patient Service Representative - DME
Springfield ClinicSpringfield, Illinois, United States
Posted November 6, 2025
Full Time
About the Company
Springfield Clinic is a community-based healthcare provider with over 84 years of experience, offering primary and specialized medical care to 20 counties in central Illinois. With more than 650 physicians and advanced practice practitioners, the clinic delivers high-quality care in over 80 specialties using innovative treatments and state-of-the-art technologies typically found in larger metropolitan centers. The organization is committed to preserving trusted patient-provider relationships and providing compassionate, convenient healthcare at an exceptional value.
Job Description
The Patient Service Representative - Operations is responsible for discussing insurance coverage, educating patients regarding billing and credit policies, and working with patients' insurance carriers to verify benefits coverage for treatment.
Requirements
- High School graduate or GED required
- Minimum two to three (2-3) years experience in medical billing and insurance preferred
- Ability to handle multiple tasks and prioritize in a fast-paced environment required
- Computer skills, including Microsoft Office, preferred
- Strong verbal communication and listening skills are required
- Knowledge of the computer systems with emphasis on registration and insurance screens
- Knowledge of Medicare, medical assistance and other third party payors
- Ability to work with patients of all ages in a courteous and professional manner
- Ability to tactfully work with patients with past due accounts
- Ability to meet quality and performance guidelines and work with patients in a courteous and professional manner
- Must have the ability to maintain composure under stress
- Manual dexterity required for use of telephone headset, calculator and computer keyboard
Benefits
- Paid time off
- Health insurance
- Retirement plan
