Field Support Specialist On-call

Field Support Specialist (On-call) provides exceptional office and mail services in a 'floating' capacity for positions where regular employees normally work but are out of office, or if particular projects require additional coverage.

Requirements

• 5-star customer service to all employees
• Answer all calls and provide an exceptional customer service experience for all incoming/outgoing visitors
• Assist with light facilities duties as needed
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package
• Manages outgoing mail/package transactions
• Performs duties associated with shipping and receiving of materials
• Notifies employees upon receipt of inbound deliveries
• Distributes mail/packages to company personnel
• Assists with office moves
• Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality
• May be asked to help set up/take down conference rooms for meetings/events
• Proactively seeks out additional work during downtime
• Builds professional relationships with customers and other teams
• Maintains professionalism and composure when interacting with all employees
• Trains back-up and providing guidance on policies and procedures
• Determines what additional support is needed when handling sensitive inquiries
• Provides exceptional customer service to client
• Provides reception or concierge (front of office) coverage as needed

Benefits

• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking
• Supplemental Life Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Legal Program
• Identity Theft Protection
• Pet Discounts
• Pet Insurance
• Group Home and Auto Insurance
• EAP
• Short Term Disability
• Life Insurance
• Education Discounts
• 401k w/ matching
• Entertainment Discounts
• Paid Time Off