Office Services Specialist (On-Call)

The Field Support Specialist/Mailroom Specialist provides exceptional office and mail services in a 'floating' capacity for positions where regular employees normally work but are out of office, or if particular projects require additional coverage.

Requirements

• 5-star customer service to all employees
• Answer all calls and provide an exceptional customer service experience for all incoming/outgoing visitors
• Assist with light facilities duties
• Receive inbound mail/packages and sort incoming mail and inputs into chain of custody software package
• Manage outgoing mail/package transactions
• Perform duties associated with shipping and receiving of materials
• Notify employees upon receipt of inbound deliveries
• Distribute mail/packages to company personnel
• Assist with office moves
• Assist with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality
• May be asked to help set up/take down conference rooms for meetings/events
• Proactively seek out additional work during downtime
• Build professional relationships with customers and other teams
• Maintain professionalism and composure when interacting with all employees
• Train back-up and providing guidance on policies and procedures
• Determine what additional support is needed when handling sensitive inquiries
• Provide exceptional customer service to client
• Provide reception or concierge (front of office) coverage as needed

Benefits

• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking
• Supplemental Life Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Legal Program
• Identity Theft Protection
• Pet Discounts
• Pet Insurance
• Group Home and Auto Insurance
• EAP
• Short Term Disability
• Life Insurance
• Education Discounts
• 401k w/ matching
• Entertainment Discounts
• Paid Time Off