The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service.
Requirements
- Provide 5-star customer service to all employees and visitors
- Answer incoming telephone calls and routes callers to the person who can best assist them
- Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation’s Nondisclosure Agreement (NDA)
- Logs visitors into the registration system
- Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge
- Issues facility access cards to employees
- Answers and properly routes global calls, some confidential in nature, using company-wide switchboard or provide appropriate information to the caller
- Prioritizes calls and escalates customer service issues to the proper chain of command
- Responsible for training a back-up and providing guidance on policies and procedures
- Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate
- Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, and assisting other teams when needed for various tasks
- Follows up on loaned access cards to make sure all are returned and contact Security if the card is not returned by the end of the day
- Maintains the reception area in a neat and orderly fashion to include visitor reading materials
- Service and replenish the barista, pantry, conference, kitchen, or meeting areas
- Will perform meeting room and conference room set-ups
- Monitors the level of office supplies on the floor, and replenishes and orders accordingly
- Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality
- Maintains professionalism and composure when interacting with all callers/visitors
- Strategically determines what additional support is needed when handling sensitive inquiries in person or on the phone
- Provides back of office coverage as needed
- Proactively seeks out additional work during downtime
Benefits
- Medical, Dental, Vision
- HCFSA, DCFSA, HSA
- Commuter Transit and Parking
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Legal Program
- Identify Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
- Paid Time Off
