Junior Support Engineer

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. The Associate/Jr. Support Engineer provides enterprise-level technical support to SpyCloud customers and partners.

Requirements

• 1–3 years in a technical support or customer-facing role (help desk, SaaS support, or similar).
• Basic understanding of internet technologies, REST APIs, and HTTP response codes.
• Comfortable using tools like Postman, cURL, or browser developer tools to inspect API requests and responses.
• Strong problem-solving skills, organization, and ability to manage multiple cases simultaneously.
• Excellent written and verbal communication skills with a customer-first mindset.

Benefits

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance
• Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year