The Senior Strategic Customer Success Manager is responsible for owning the customer lifecycle for a portfolio of strategic accounts, building strong relationships, and ensuring measurable business outcomes.
Requirements
- Bachelors degree in Sales or equivalent professional experience
- 35 years of progressive experience in customer success, sales, consulting, or technical enablement
- Strong background working with Gainsight and Salesforce
- Experience implementing new processes within customer success functions
- Proven ability to build executive-level relationships and drive adoption within enterprise accounts
- Understanding of SaaS environments, including license management, onboarding, training, and success measurement
- Excellent communication, customer service, and presentation skills
- Experience in workforce development, skills-based learning, or EdTech
- Organized, self-motivated, and capable of thriving in a fast-paced, entrepreneurial environment
Benefits
- Competitive compensation
- Medical coverage
- Unlimited PTO
- Summer Fridays
- Wellness reimbursements
- Professional development funds
