NOC Helpdesk Bilingual (English Speaker)

Staff4Me is hiring a highly motivated NOC Helpdesk Bilingual Analyst (English Speaker) to provide technical support and monitor network systems for clients. The role involves troubleshooting, communication, documentation, and collaboration with other teams to improve service efficiency and user satisfaction. The position is remote based in Colombia.

Requirements

• Fluency in English (written and verbal)
• Previous experience in a helpdesk or technical support environment (preferred)
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Familiarity with network protocols, systems administration, and ticketing systems
• Relevant IT certifications (a plus)

Benefits

• Competitive salary
• Opportunity for growth and career development
• Training and support
• Dynamic and multicultural environment