Senior Support Technician
Staffing Solutions EnterprisesOhio, United States
Posted December 8, 2025
Full Time
About the Company
Staffing Solutions Enterprises is a women‑owned recruitment firm serving Northeast Ohio, Pittsburgh, and beyond. The company specializes in full‑cycle staffing—from temporary assignments and contract‑to‑hire to direct placement and RPO—across key sectors such as accounting, HR, IT, medical, engineering, and customer service. Leveraging behavioral‑based assessments, they match candidates not only to skill requirements but also to organizational culture, ensuring a lasting fit. Their commitment to innovation, responsiveness, and quality is reinforced by WBENC certification, ERC endorsement, and active sponsorship of industry awards. Staffing Solutions Enterprises is a trusted partner for employers seeking talent that delivers a WOW experience.
Job Description
Staffing Solutions Enterprises is seeking an experienced Senior Support Technician to join our client’s team. This position is critical for providing advanced technical support and ensuring smooth IT operations.
Requirements
- Serve as the primary escalation point for the help desk.
- Administer and troubleshoot Windows client and server machines, Microsoft 365 applications, Microsoft Azure, Barracuda and SonicWall firewalls, and other technical systems.
- Perform on-site duties, including server/host troubleshooting and installation, backup appliance installation and configuration, and firewall and switch installation and configuration.
- Manage SQL instances and databases, administer Active Directory and VPN clients, and support Mitel and softphone software.
- Automate routine tasks, such as backups and GAL cleanup.
Benefits
- Company vehicle provided when available
- Mileage reimbursement if using personal vehicle