Build an Aviation Career You’re Proud Of at StandardAero. As a Customer Account Leader, you'll act as a liaison between operations, engineering, materials, sales and the customer for product transactions in support of all types of customers.
Requirements
- Act as an advocate for external and internal clients, demonstrating accountability and commitment to excellence.
- Provide innovative solutions to complex issues, influencing others to ensure customer satisfaction while maintaining company standards and profit margins.
- Lead and mentor team members, coaching and empowering them to ensure transaction timelines are met or exceeded.
- Build and maintain strong relationships with both external and internal clients.
- Update and complete Measures of Performance (MOPS).
- Read and interpret legal documents to determine requirements for creation and distribution of production documents using clear and concise language.
- Prepare, generate, and distribute reports, order acknowledgments, estimates, and invoices; compare engineering reports with estimates and invoices, identifying and addressing potential cost overruns; determine estimate to invoice variance (EIVA).
- Apply basic project management principles: identify available resources, define scope, develop timelines and budgets, analyze cost-benefit, and evaluate risk.
- Initiate required actions in response to customer service requests for workscope/order changes; maintain order information files and communicate changes to appropriate personnel.
- Serve as a close liaison and informal leader with service engineers, operations, logistics, and materials.
- Provide customers with product information including pricing, scheduling, delivery, backorder availability, and functionally equivalent part alternatives.
- Manage customer visits and act as primary contact between the customer and production operations regarding expected completion dates; trace and expedite shipments as needed.
- Manage customer expectations regarding estimate changes; summarize cost-benefit and qualify repair development costs.
- Monitor and analyze cost projections continuously, proposing corrective actions as required.
- Manage customer concerns, identifying associated costs and impacts; justify resolutions internally or to the customer and propose policy adjustments.
- Coordinate OEM warranty and assist in resolving warranty claims; issue core credits and debits for claims and invoice errors if applicable.
- Maintain data in the Customer Relationship Management (CRM) or Salesforce.com (SFDC) database.
- Project a positive image representing the corporation to clients and the community; host and coordinate customer visits as needed.
- Support preparation of proposals, quotes, and presentations; propose sales strategies.
- Receive, evaluate, and respond to inquiries from customers, internal organization, or sales force regarding order-related or service issues; facilitate or recommend solutions for customer complaints.
- Plan to meet forecast demands while communicating anticipated future needs internally; compare SA inventory to customer requirements and evaluate, organize, report, and optimize customer consignment inventory.
- Observe and report any issues or concerns in support of company-wide Quality, Environmental, and Safety Management System (SMS) policies.
- Carry out additional projects as assigned.
Benefits
- Comprehensive healthcare coverage
- 401(k) with 100% company match, up to 5% vested
- Paid time off starting day one
- Bonus opportunities
- Health & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability coverage
- Life & AD&D Insurance
- Learning & training opportunities
