We are looking for a Client Care Associate to provide personalized client service of the highest level, handle special telephone tasks, and introduce and educate customers on self-service/automated banking channels.
Requirements
- Provide personalized client service of the highest level
- Handle special telephone tasks
- Introduce and educate customers on self-service/automated banking channels
- Maintain prescribed quality levels
- Convey right information to customers
- Avoid mis-selling and complaints
- Take appropriate actions to control a phone call
- Apply proper phone etiquette
- Educate customers about products and services offered
- Probed and identify financial needs on service calls
- Pitch relevant solutions in line with client charter
- Achieve set Hot Leads production target
- Ensure continuous improvement in Productivity
- Support ongoing initiatives to enhance cross-sell opportunities
Benefits
- Competitive salary
- Benefits to support mental, physical, financial, and social wellbeing
- Core bank funding for retirement savings
- Medical and life insurance
- Flexible and voluntary benefits
- Time-off including annual leave, parental/maternity leave, sabbatical, and volunteering leave
- Flexible working options
- Proactive wellbeing support
- Continuous learning culture
- Opportunities to reskill and upskill
- Access to physical, virtual, and digital learning
