The Client Service Manager takes care of client relationships for complex, multi-market International Corporate clients. They are responsible for service delivery across our Global Corporate client base, working without supervision as an individual contributor. The role champions the assigned client portfolio, gaining a deep understanding of clients’ businesses to build strong partnerships that connect them effectively to Standard Chartered, boosting the bank’s market reputation and supporting business growth.
Requirements
- 10 years of Financial Services Industry experience or similar work experience
- Minimum of a degree, preferably within Finance
- Excellent communication to manage discussions at all levels
- Innovative solution viewpoint / recommendations with understanding of clients' technical needs
- Problem-solver with excellent attention to detail
- Comprehensive Cash management products knowledge
- In-depth and broad technical understanding of end-to-end client and trade life cycles in cash management space
- Experience in leading critical transactional Support by facilitating resolution for complex transactions related issues and exception handling
- Strong Experience in collaborating effectively with regional /global stakeholders across functions to come up with sustainable client centric solutions to resolve escalated issues or complaints
- Experience in global stakeholder management – ability to influence stakeholders by efficiently explaining service requirements and demonstrating impact of client service as a key competitive driver
- Ability to collaborate as a team and contribute effectively to proactive service initiatives locally such as Client Service Plans in a coordinated fashion with Relationship Managers and Global Account Managers
- Manage Conduct
- Business - Products and Processes
- Stakeholder Management
- Strategic Thinking
- Business - Business Partnering
- Business – Process Management
Benefits
- Competitive salary
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days)
- Flexible working options based around home and office locations, with flexible working patterns
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
